frequently asked questions
Where can I try/purchase JO LOVES?
We would be delighted to welcome you to our London showroom. To arrange your visit call 0207 259 1430 or email email@example.com.
If you are unable to visit in person, please contact us by phone or email as above and we will send you up to 2 complimentary samples of you choice.
How do I purchase a product?
Select your shipping destination in the top right hand corner of the screen, add the product you would like to purchase to your bag and then follow the prompts to complete your order in the checkout.
Can I order by phone?
Yes, simply call customer services on 0207 259 1430 and we will be delighted to process your order.
Which credit cards do you accept?
We accept Visa, Mastercard and Maestro. We do not accept American Express.
Delivery/shipping is charged at a flat rate per order not per item. For further details click here.
I have a Press enquiry
For all Press Enquiries, please contact Charlotte McCarthy: firstname.lastname@example.org.
How do I track my order?
When your order is despatched you will receive a unique tracking number by email. You can then check the status of your order by clicking on the link in the email.
How do I find out when new products are being launched?
Stay in touch with the latest news and product information from JO LOVES by registering to receive The Note. Click here to register.
My account has locked me out, what should I do?
Reset your password by clicking here and entering your email address. Please check your junk or spam folders in case the password reset email goes to one of these.
I have forgotten my password, what should I do?
Reset your password by clicking here and entering your email address. Please check your junk or spam emails in case the password reset email goes to one of these folders.
How do I organise a return/exchange?
Please contact our Collections Centre on 01234 227145 to arrange a convenient time for collection. Follow the instructions on the reverse of your despatch note and include a daytime contact number should we need to contact you.
For all other enquiries, please contact Customer Service on 020 7259 1430 or email email@example.com.