How long will it take for a Red Box to get to me?

We aim to deliver your red box as quickly as possible, but it depends on the delivery destination

Unfortunately JO LOVES is unable to deliver to PO Box addresses as a signature is required on delivery.

Please note differences in delivery charges reflect international courier and shipping costs.

FAQ

Which products can be shipped to international destinations?

We are able to ship all products outside of the UK except 100ml fragrances due to international shipping regulations.

Can my order be shipped to an address other than the billing address ?

Yes, simply log into your account and then click "my addresses" to store different shipping addresses.

Can I change the shipping address once my order has been confirmed ?

We can try! Email customerservice@joloves.com and we will do our best to help you.

My red box hasn't arrived, what shall I do?

if you have not received your parcel within the delivery timelines, please log into your account, click on "my orders", and display the order status. If you need more assistance, please contact customerservice@joloves.com

My parcel was damaged in transit. What should i do ?

We do everything to ensure this doesn't happen, but if your order does arrive damaged, please get in touch straight away - customerservice@joloves.com

My order is incorrect. What shall I do?

We are sorry if there has been a mistake. Please contact customerservice@joloves.com and we will rectify the problem quickly.

For information about how to return a product, please see our Terms and Conditions of supply.

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