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Created by Jo Malone CBE

Careers at Jo Loves

JOB TITLE: Customer Services Executive

REPORTS TO: General Manager

ROLE OVERVIEW: This is an exciting opportunity to join a small and fast-growing company. Jo Loves are looking for a friendly, proactive and positive person to join the team as Customer Services Executive. As the first point of contact for our customers, this role requires excellence in communication.

MAIN RESPONSIBILITIES: • Acting as an ambassador Jo Loves, assisting customers via phone, live chat, email and Facebook • Provide knowledgeable answers to questions about our products, pricing and fragrances in a friendly, personal manner whilst remaining professional • Process customer and corporate gifting orders online and over the phone • Supporting customers with any queries regarding deliveries and shipping issues • Liaising with the warehouse regarding orders, and any amendments to orders e.g. address, or stock amendments to ensure a smooth customer experience • Respond to all customer communications in a timely manner • Managing and processing all returns, exchanges and refunds and recording data accurately • Sending samples to customers when requested • Liaising with the wider team including operations and marketing, ensuring that any issues with product or the website are resolved, and flagging any problems that arise • Capture and report customer feedback to improve our service, circulating to the relevant teams to provide the best possible service for our customers

QUALITIES & QUALIFICATIONS REQUIRED: 1+ years relevant experience Knowledge of Magento/ Ometria. Excellent phone etiquette, and excellent verbal, written and interpersonal skills Strong Microsoft Office skills Ability to multitask, organise and prioritise work, and the ability to work under pressure. Sense of humour and strong work ethic a must.

Please email advice@joloves.com with your CV and Cover Letter.