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Simply call our Customer Experience Team on +44 (0) 20 7730 6091 who will gladly provide you with product advice and process your order.
The Customer Service Team is available to assist you via telephone, email and Live Chat from Monday to Friday, between 9:30am and 5:30pm GMT.
In keeping with our commitment to reduce our impact on the environment, we now offer two packaging options at checkout. You can either select ‘Sustainable Packaging’ and your products will arrive in our 100% recycled white outer boxes and with biodegradable chips to keep your products safe during transit. If you would like your product gift wrapped simply select this option at checkout and we will beautifully gift wrap your order in our signature Jo Loves box and ribbon.
We accept MasterCard, Visa, American Express, Apple Pay, Discover, PayPal, GooglePay, Maestro, ClearPay, and Jo Loves Gift Cards.
You will be charged a flat delivery/shipping rate which will be applied per order, not per item.
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Fragrance
Spritz the fragrance directly on your skin, focusing on pulse points. Avoid rubbing your wrists together to allow the different notes to unveil naturally over time. Our Fragrances are Eau de Toilette and are designed to last three to six hours.
Remove all packaging and keep out of reach of children and pets. Place on a heat resistant, level surface. Do not light if the glass is cracked or damaged, and do not leave a burning candle unattended. Do not burn for more than 4 hours at a time. Keep the wick trimmed to 5mm. Stop using when 10mm of wax remains, or if the silver wick disc becomes visible. Keep the candle away from draughts and flammable materials. Keep the wax pool clear of debris such as match heads. Allow the wax to harden before moving. Take care when extinguishing the flame. Ensure candles are at least 15cm apart, and allow ample headroom for the heat from the flame. If you require any further information, please contact our Customer Experience Team on +44 (0) 20 7730 6091.
All Jo Loves products are vegan with the exception of our Shampoo, Conditioner and White Rose & Lemon Leaves Luxury, Home and Personalised Candles, which contains beeswax. We never test any of our products or their ingredients on animals, nor do we commission or condone any such testing to be done on our behalf.
Diffusers
Pour all of the Diffuser oil into the sphere. For optimal performance, immerse the three reeds into the fragrance oil upon first use, ensuring they are fully soaked. Rotate the reeds once during the initial use, and thereafter, rotate them every few days for maximum fragrance effect. The Fragrance Diffuser has a duration range of 8-10 weeks. However, the longevity of the fragrance may vary depending on factors such as the size of the space, temperature, exposure to direct sunlight, and air currents, all of which can accelerate evaporation.
Fragrance Paintbrushes
To refill, twist the coloured Paintbrush base out, and slide your new cartridge in. Please ensure there are no large air bubbles in the gel before replacing it. Our Paintbrushes are designed to be reapplied throughout the day.
For all press enquiries, please contact our press team by emailing joloves@aisle8.com
For all other enquiries, please contact our Customer Experience team on +44 (0) 20 7730 6091 or email advice@joloves.com
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